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At Fortegra, our mission is to provide our partners and their clients with an excellent claims experience.

We achieve this by placing the client's interest at the centre of our decision-making in order provide them with certainty.

Together with our in-house team, we work with a range of dedicated claims partners to deliver a bespoke service depending on the type of product or cover you have been provided by us.

We do not directly accept notifications of new claims via this website. If you wish to submit a claim, please refer to your broker or the policy administrator indicated within your policy documentation.

Should you have any complaint regarding our products or services, please follow the complaints procedure indicated in your insurance policy. 

Alternatively, you may contact our Complaints Management function via e-mail at complaints@fortegra.eu or by post to the relevant address:
European Complaints - FEIC Ltd, Office 13, SOHO Office The Strand, Fawwara Building, Triq-l-lmside, Gzira, GZR 1401, Malta
United Kingdom Complaints – 20 Fenchurch Street, 5th Floor, London, England, EC3M 3BY

If your complaint is not handled or resolved to your satisfaction, you may refer your complaint to one of the following relevant authorities:

United Kingdom Complaints - The Financial Ombudsman Service

• by submitting the insured person’s complaint online – financial-ombudsman.org.uk; or
• by email at complaint.info@financial-ombudsman.org.uk; or
• by telephone on 0207 964 1000; or
• by writing to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, Isle of Dogs, London, E14 9SR UK.
  

European Complaints – Office of the Arbiter for Financial Services

• by submitting the insured person’s complaint online at financialarbiter.org.mt; or
• by e-mail at complaint.info@financialarbiter.org.mt; or
• by telephone on 8007 2366 OR 21249245; or
• by writing to Office of the Arbiter for Financial Services, 1st Floor, St Calcedonius Square, Floriana, Malta, FRN1530.
  

Fortegra is authorised to transact general insurance business in the following countries:

Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.